Holiday Inn Express Hotel & Suites Gulf Shores, an IHG Hotel

The room was very spacious and comfortable. The staff was exceptional, especially a woman named Kay who worked in the food service area. She treated everyone like family and made us feel at home. She went out of her way to speak to my son who has special needs, which is very rare in the world. She's a gem.

Front desk team. Outstanding ladies that helped me with so many questions and situations. If I needed anything, they had the answer or knew where to get the answer. Breakfast was ok everyday and only a few times it seemed like the delivery truck had not arrived to help them out. They worked with what they had and made it work out for everyone. Location is central if you're doing business or on leisure time.

The staff was professional, accommodating, and personable! The bed was comfy and clean. Felt like I was sleeping in my personal bed. It was clean but did not have the overwhelming bleach smell. The room was in immaculate condition. The breakfast consisted of a variety of cereals, biscuits and gravy, various types of sausages, yogurts, delicious muffins, cinnamon rolls that tasted home made, pancake maker, oatmeal with all sorts of toppings, omelets, scrambled eggs, bread for toasting.

Breakfast was great had a lot to choose from wish they had waffles instead of the little pancake maker. Location were alright just a lot of construction. Room and hotel were clean and family friendly front desk was exceptional the houseman was exceptional and my husband love that a bar was right next door .